Olive

What we tried to solve

• During Open Enrollment season usually most of the companies simultaneously runs the enrollment.
• The employees of our clients might require our assistance in order to complete the enrollment. But often we were understaffed due to this being a once in a year situation.
• We had a basic chatbot from long back. But it was severely limited in features and users rarely trusted it. We had other AI functionalities as well which users rarely used.
• By introducing a new chatbot and all the AI features like benefit decision support under the same Umbrella we wanted to improve user trust as well as reduce users not getting the necessary support due to unavailability of our staff.

Who we designed this for

We targeted employees of our client companies. Idea was to improve their adoption to AI features and reduce unnecessary dependency on support staff

Ron Sureback

Developer, Thrive Hospitality

Ron is a developer in Thrive Hospitality for the past six years.
While doing open enrollment Ron often has questions,
which he is too shy to ask his peers, considering they seem to be too small.

Impact and results

Measurable improvements post launch.

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